Clear terms, no surprises.

These terms govern enrollment and educational services provided by Real Spanish Academy LLC (RSA), including group memberships, private lessons and separately offered events. Your enrollment confirmation identifies your program, rate, format, schedule and billing arrangement. A specific written offer controls its stated benefits and price; these general terms apply to matters it does not address.

Review these terms before accepting enrollment and payment authorization. Accepting membership terms does not authorize promotional use of your image. Existing memberships are not retroactively repriced or subjected to a new cancellation charge by this page. Mandatory consumer rights remain unaffected.

Students with prior Spanish knowledge should use their placement result or personal enrollment link. Complete beginners may enroll in Beginner A.0 through the beginner pathway. Placement guides class assignment; it does not guarantee a particular group, teacher or timetable. Academic staff may recommend reassignment after observing progress.

A free trial is not a paid membership and does not automatically authorize a charge. When a placement is required before the trial, RSA emails the invitation. Enrollment requires accurate student information, acceptance of the applicable terms and the payment authorization shown at checkout. Keep personal access links private. A parent or legal guardian must complete consent and payment arrangements for a minor.

For a reservation explicitly offered without an immediate charge, saving a card does not itself activate a subscription. RSA confirms the group opening and first-charge schedule before charging under the authorization you accepted. The enrollment screen must state any immediate payment required for a different offer.

If the group does not open, the reservation may remain on a waitlist without a membership charge. You may cancel an uncharged reservation by contacting Admissions. Seats are limited; a request or waitlist entry is not a guarantee of an opening date. RSA will confirm the available placement and schedule.

Standard group membership provides one scheduled two-hour group class per week, with up to eight students, subject to the published academic calendar and the confirmed program. In-person or virtual attendance follows the arrangement confirmed for the group. Digital learning materials and Classroom access support the course; a separately required workbook is not included unless your offer says otherwise.

RSA uses continuous assessment and sublevels to guide progress. Advancement depends on demonstrated learning, participation and academic review, rather than payment alone. Scheduled breaks, holidays and special sessions follow the calendar communicated for your group. Bootcamp and workshop inclusion depends on your accepted membership offer; benefits previously promised in that offer are preserved.

Membership is continuous across sublevels unless paused or canceled through the process below. RSA aims to maintain continuity but cannot guarantee the same teacher, classmates or timetable indefinitely. Material changes will be communicated with available alternatives.

The amount and currency shown in your accepted checkout or enrollment confirmation control your membership. A promotional rate applies only under the eligibility, duration and conditions disclosed with that offer. This page does not replace an agreed legacy rate. RSA will disclose a proposed price change before it applies and allow you to request cancellation under the applicable notice terms.

By separately authorizing recurring payments, you permit the stated processor to save your payment method and collect the disclosed membership amount monthly from the confirmed first-charge date until cancellation or an approved pause takes effect. A billing cycle follows your confirmed renewal date; it is not necessarily a calendar month. Shorter months follow the processor's billing schedule.

RSA uses Stripe and, for existing arrangements, Square. Your confirmation identifies the applicable provider. Maintain a valid payment method and review billing notices. A failed payment may interrupt access or seat availability; it does not count as a cancellation request. Contact Admissions about an incorrect or duplicate charge. These terms do not waive your right to dispute an unauthorized charge.

An active membership requires at least 30 calendar days of written notice before the requested cancellation effective date. Submit a request through your RSA student portal, the personal request form sent by Admissions, or email info.admin@realspanishacademy.com. Include your name and enrollment email. A telephone conversation alone is not written notice; Admissions can help you submit it.

The notice period begins when RSA receives your written request, not when staff finishes reviewing it. A receipt acknowledges the request; the confirmation states the effective date, remaining access and any final authorized charge. If you do not receive a receipt, contact Admissions and keep your original submission.

Membership remains active during the notice period. Charges due under the billing terms you accepted may still fall within that period. RSA must identify the final amount and date in writing; this page does not create an additional full-month charge or an automatic extension to month-end. No recurring membership charge should be scheduled after the confirmed cancellation effective date.

Not attending, leaving a group chat, deleting a payment method or telling only a teacher does not submit a cancellation. There is no automatic partial refund for voluntary absences or unused portions of an active period, subject to the return-credit benefit below and any rights required by law.

If a final membership payment is collected because of the required cancellation notice and you attend no classes during the entire period covered by that payment, you may request that the amount be retained as a return credit instead of a cash refund. This benefit applies to that complete unused final period, not to earlier missed classes or a partially attended period.

Admissions verifies attendance and payment, then confirms the approved amount and expiration in writing. The credit is personal, nontransferable, not redeemable for cash, and valid for 12 months from its written approval, except where law requires otherwise. It can be applied once toward your returning membership; any unused balance remains available until the same expiration date.

Return enrollment uses the then-current rate. You pay any difference beyond the available credit. The credit does not reserve your former group, guarantee an opening or restart a subscription automatically. Request its application before your return payment is processed. A payment refunded or reversed cannot also receive a credit.

Request a pause in writing at least 30 calendar days before its effective date using the same channels as cancellation. Choose an intended return date no more than two calendar months after the pause begins. A pause is not confirmed merely because a request was submitted; RSA confirms the dates and billing action in writing.

An approved pause suspends membership billing for the confirmed pause period once the processor action takes effect. It does not refund earlier active periods. If plans change, contact Admissions before the planned return date. A pause does not reserve your former seat or keep your group at the same sublevel.

Tell RSA whether you plan to keep studying through Classroom. Any continuing access must be confirmed and is for independent study; it does not include live instruction, individual feedback or attendance credit unless specifically arranged. Viewing materials does not by itself establish readiness to rejoin an advanced group.

Request your return through the student portal or Admissions. Academic staff reviews your prior sublevel, time away, recent learning and current readiness; a short assessment may be needed. Students may return to a suitable available group or join a waitlist if their former group has advanced or has no seats.

A planned return date is a target, not a guaranteed class assignment. RSA confirms the group, current rate, credit if any, start date and billing arrangement before reactivation. A waitlist does not itself authorize a new charge. Moving an existing Square arrangement to Stripe requires a new payment authorization and coordination to prevent overlapping billing.

Stripe students can request a pause, cancellation or return through the RSA student portal. The payment-management portal may allow card updates and invoice access; it is not a substitute for the RSA membership-request process where direct cancellation is unavailable.

For Square arrangements, Admissions can email a personal request form. Submitting it records your request for review. RSA must also complete and verify the corresponding billing action in Square; changing an internal student status alone does not stop Square billing. You receive a confirmation when the action has taken effect. Contact Admissions promptly if billing conflicts with that confirmation.

Arrive on time and notify RSA at least 24 hours before a foreseeable absence. An individual absence does not cancel the group class or create a refund. Students may request at most one makeup during an eight-week academic cycle, subject to designated slots and availability. A makeup may use a different group, sublevel or instructor and is not a private lesson.

Makeups expire at the end of the applicable cycle; an unused or missed makeup does not roll over or create another makeup. Receiving missed-class materials supports independent review and does not promise an additional live session. Ask Admissions to confirm whether an offered alternative fulfills your makeup request.

When RSA reschedules a group class, the replacement date is communicated to the group. Students unable to attend the agreed replacement can review available Classroom materials; that group change does not create a separate individual rescheduling entitlement. Contact RSA if a service change prevents delivery of the program you purchased.

Event pages and enrollment confirmations must identify the dates, location or virtual format, price, included sessions and whether participation is included in your membership or purchased separately. A request for a spot is an admissions inquiry until RSA confirms participation. An event purchase does not automatically create a monthly membership unless expressly stated and separately authorized.

Mixed-level bootcamps use collaborative activities adapted by the teaching team; no particular placement level is required unless the event says otherwise. Capacity and teacher assignment depend on the confirmed event. Review the event-specific cancellation and refund conditions before payment. If RSA cancels a paid event without providing an accepted alternative, contact Admissions for a refund of the undelivered event fee.

Private lessons are separate from group membership unless specifically included in writing. Scheduling depends on instructor availability and advance agreement. Give at least 24 hours' notice to request rescheduling; an available alternative must be confirmed. A missed lesson or late cancellation may forfeit the scheduled session under the accepted offer.

The package confirmation must state the number and duration of lessons, price, expiration and any recurring billing. Scheduled private lessons are generally nonrefundable under the original private-lesson policy, subject to RSA's failure to deliver the service and applicable law. Ask Admissions to clarify any package condition before purchase.

Monthly memberships, fixed-date courses, events and private packages are different products. A product-specific refund schedule must be disclosed before payment; do not assume a monthly membership rule applies to a separate course. A legacy written refund promise remains applicable to the purchase made under it.

Request a refund or correction at info.admin@realspanishacademy.com with your name, enrollment email, payment date and reason. RSA reviews the accepted offer, services delivered and any applicable legal rights. An approved cash refund is returned through the original payment method when possible; bank processing time can vary. A credit is not silently substituted for an owed refund without your agreement.

No policy on this page excludes correction of duplicate or unauthorized charges, remedies required by law, or a refund owed for services RSA cannot provide.

Treat students and staff respectfully. Harassment, discrimination, threats, disruptive conduct and unsafe or unlawful activity are prohibited. RSA may restrict participation or terminate access for serious or repeated violations, with notice when appropriate. Any payment consequences remain subject to the accepted terms and applicable law; there is no blanket waiver of rights.

RSA materials are for your personal learning. Do not redistribute, sell or publicly post protected materials or classmates' personal information. Do not record, photograph or share a class without the necessary permission from RSA and participants. Keep portal links and credentials private. Follow facility instructions and report safety concerns promptly.

Weather, emergencies, teacher availability or circumstances outside RSA's reasonable control may require a format or schedule change. RSA will communicate the change and available alternatives. This does not remove any remedy for a paid service that cannot be delivered.

Send complaints to Admissions at info.admin@realspanishacademy.com. RSA aims to respond within 10 business days; urgent safety or billing concerns should be identified clearly. You may request further review. These terms do not impose mandatory arbitration or waive access to a court or consumer agency.

Version 2026-10-20 is presented for new acceptance after publication. RSA will communicate material changes before applying them to existing students and obtain renewed consent when required. Merely visiting this page is not authorization to charge a card. An enrollment confirmation should identify the accepted version. Spanish summaries help explain the sections; ask Admissions for clarification before accepting if needed.